Help Desk Manager
Lexington, MA Lexington, MA Full-time Contract Full-time Contract $45 - $50 an hour $45 - $50 an hour 22 hours ago 22 hours ago 22 hours ago Seeking a Help Desk Manager to oversee handling of LMS technical tickets, following process standards correctly and completing tickets on time.
You will:
Manage and support an LMS team.
Monitor team performance, mentor, support and lead the team.
Ensure clients receive professional and efficient technical support.
Oversee all learning administration activities for the client's US employees and content owners Ensure efficient, compliant operation of the company's learning systems Manage team of learning administrators to support employees and content owners in the United States Oversee routine learning operational activities (course creation, content testing, assessment creation, course assignment) Manage support tickets generated by end user and content owners Generate reports and monitor training compliance and adherence to service levels Participate in development and continuous improvement for business processes Participate in defining US business unit specific requirements for system enhancements Participate in audits and support all compliance requests.
Be responsible for monitoring learning administration activities and ensure compliance to global procedures and standards and service levels.
Interact frequently with Commercial Learning and Development (content owners, key stakeholders), Learning Teams within United States (content owners), other learning administrators within all areas of the company, global learning solutions team members and Global IT supporting learning systems and employees of the United States (as customers).
Start:
ASAP Duration:
10 months (40 hours per week) with possible extension Location:
Boston, MA (mostly remote - onsite occasionally) Requirements:
Strong customer service skills Excellent leadership and people management skills.
Excellent interpersonal and conflict management skills.
Project Management experience and experience managing teams Process oriented Leadership development and coaching experience Ability to coach others and work with diverse populations Ability to manage in ambiguous situations Customer focused and has startup mentality Ability to learn quickly Keywords:
Help Desk Manager, Help Desk Supervisor, Job Types:
Full-time, Contract Pay:
$45.
00 - $50.
00 per hour Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Lexington, MA 02421:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Lexington, MA 02421.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will:
Manage and support an LMS team.
Monitor team performance, mentor, support and lead the team.
Ensure clients receive professional and efficient technical support.
Oversee all learning administration activities for the client's US employees and content owners Ensure efficient, compliant operation of the company's learning systems Manage team of learning administrators to support employees and content owners in the United States Oversee routine learning operational activities (course creation, content testing, assessment creation, course assignment) Manage support tickets generated by end user and content owners Generate reports and monitor training compliance and adherence to service levels Participate in development and continuous improvement for business processes Participate in defining US business unit specific requirements for system enhancements Participate in audits and support all compliance requests.
Be responsible for monitoring learning administration activities and ensure compliance to global procedures and standards and service levels.
Interact frequently with Commercial Learning and Development (content owners, key stakeholders), Learning Teams within United States (content owners), other learning administrators within all areas of the company, global learning solutions team members and Global IT supporting learning systems and employees of the United States (as customers).
Start:
ASAP Duration:
10 months (40 hours per week) with possible extension Location:
Boston, MA (mostly remote - onsite occasionally) Requirements:
Strong customer service skills Excellent leadership and people management skills.
Excellent interpersonal and conflict management skills.
Project Management experience and experience managing teams Process oriented Leadership development and coaching experience Ability to coach others and work with diverse populations Ability to manage in ambiguous situations Customer focused and has startup mentality Ability to learn quickly Keywords:
Help Desk Manager, Help Desk Supervisor, Job Types:
Full-time, Contract Pay:
$45.
00 - $50.
00 per hour Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Lexington, MA 02421:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Lexington, MA 02421.
Estimated Salary: $20 to $28 per hour based on qualifications.
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